Summit HVAC · front desk
Incoming call
Maria Bennett · AC stopped working
Ringing…
No answer. The caller hung up before voicemail.
Summit HVAC AC repair · Austin
Missed Northside Heating & Air AC repair · Austin
Called next Lone Star Cooling Heating and cooling · Austin
NOVACALL AI
New lead · 9:42 PM
Set up for any business that takes inbound leadsHome services
Live call · Maria Bennett ● Live
Caller My AC stopped working and it's ninety degrees in here.
Novacall AI · Summit HVAC I can help. Is the unit at your home on South Lamar?
Caller Yes. Wait, am I talking to a real person?
Novacall AI · Summit HVAC I'm Summit HVAC's AI assistant. I can book a technician or connect you with the team.
Your qualifying questions
✓ ServiceAC repair
✓ Service areaAustin 78704
✓ TimingToday
✓ HomeownerYes
Answered: "Is there a call-out fee?" from your approved answers
AI disclosed when asked ✓
Your calendar · technician team
Tuesday, Oct 7
8:00 AM
9:00 AM
10:30 AM
12:00 PM
2:30 PM
4:00 PM
Booked ✓ confirmation sent by SMS
CRM record · synced
Contact Maria Bennett
Source Inbound call · 9:42 PM
Qualified
Stage New lead
Appointment
Attached: call recording, transcript and summary
New request · outside the script
Caller Do you handle maintenance contracts for our three office buildings?
Not in the configured workflow → hand off
DL Dana Lee
Office manager · Summit HVAC
Assigned Handoff summary
Next step: call back today before 2 PM
Lead record · Maria Bennett
9:42 PM
9:44 PM
9:45 PM
9:45 PM
9:46 PM
What your team measures From your own records
Response time per inbound lead
Bookings by source and hour
Handoffs owner and outcome
Every inbound lead, a clear next step.
Summit HVAC is one example. Workflows, questions, channels and calendars are set up for your business on the fit call.
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Summit HVAC is one example business, and the people and times shown are example data. Novacall AI is set up around each business's own leads, questions and calendar, in any industry.